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FREQUENTLY ASKED QUESTIONS

🎟️ TICKETS & SEATING

How does seating work?

All tickets come with table seating. Seating is first-come, first-served, and our hosts will assign you the next available table upon arrival. VIP tickets (if offered online) guarantee seats closer to the stage, while General Admission starts just behind VIP and continues toward the back. Want to sit together? Make sure your whole party arrives at the same time. If not, give us a call at (480) 719-6100 or email info@standuplive.com to arrange a reserved table in advance.

Do I have to buy tickets ahead of time?

We highly recommend it! While tickets might be available at the door, most shows sell out in advance.

How do I buy tickets?

You can purchase tickets online 24/7 or you can call the box office at (480) 719-6100

    • DO NOT PURCHASE TICKETS FROM ANYONE OR ANY OTHER SITE OTHER THAN STANDUPLIVE.COM
    • TICKET RESALE IS STRICTLY PROHIBITED
    • YOUR NAME, CREDIT CARD, ADDRESS, AND EMAIL ADDRESS WILL BE VERIFIED
    • TICKETS SUSPECTED OF BEING PURCHASED FOR THE SOLE PURPOSE OF RESELLING WILL BE CANCELLED AT THE DISCRETION OF STAND UP LIVE

What's your refund policy?

All sales are final. No refunds or exchanges.

Where do I pick up tickets?

No need to pick anything up! Just show the ticket on your phone or print it at home.

Is there a waitlist for sold-out shows?

The night of the show, in the event that we have any no-show ticket-holders we on occasion are able to accommodate guests who are on our waiting list.

In order to be placed on the wait-list for a show, all guests must be at the Box Office IN-PERSON (we do not take any wait-list requests over email or the phone) no earlier than 1 hour prior to the showtime, as that is when the list starts.

Roughly 30 minutes after the show begins if we have any availability we will then begin to accommodate the waitlist.

We ARE NOT ABLE TO GUARANTEE any accommodations from the waiting list.


đźš— PARKING & ARRIVAL

Where do I park and how much does it cost?

There are 2 parking garages; the first is located directly under Stand Up Live with one entrance on 1st Avenue and another entrance on Jefferson St. The second garage is located underneath the Palomar Hotel on Jefferson St.

Best of all – we got you covered with VALIDATED parking for the first 3 hours! Just make sure to get validated before leaving the club. And if you stay longer than 3 hours, it's $5 for each additional hour.

**EVENT RATES**

If there is an Event going on Downtown, the garages may have increased Event Parking rates. Please notify the attendant when entering that you are going to Stand Up Live and they will waive the Event Entrance Fee. If there is no attendant at the Entry Gate, please push the help button and they will be able to assist.

Please note that the box office is on the first floor so you'll need to hit 1 for any box office assistance, or hit 2 if you're ready to check in. If you live downtown, you can walk up the steps from Central in between Washington St. and Jefferson St.

The map below will show the best access to the CityScape parking garages

VALIDATION IS AVAILABLE IN THE GARAGE UNDERNEATH STAND UP LIVE ON 1ST AVE OR IN THE PARKING GARAGE UNDERNEATH THE PALOMAR HOTEL ON JEFFERSON STREET.

**ROAD CLOSURES**

PLEASE CLICK HERE FOR UPDATED ROAD CLOSURES DOWNTOWN

When do doors open?

Anywhere between 30 minutes to 90 minutes before showtime, depending on the show.

Running late?

We get it! But remember, seating is first-come, and if you arrive more than 15 minutes after showtime, your tickets may be released. Bring your ID, and don’t forget there’s a 2-drink minimum per person.

Where are you located?

We’re in downtown Phoenix at CityScape, on the second floor next to 810 Entertainment (Bowling Alley). Box office is on the first floor — hit 1 in the elevator to speak with a box office rep, or 2 if you're checking in.

Any road closures?

PLEASE CLICK HERE FOR UPDATED ROAD CLOSURES DOWNTOWN.


🍽 FOOD & DRINK

Is food or drink included in the ticket price?

No, but we have a full dinner menu and a great bar. Just remember: 2-drink minimum per person in the showroom.

What kind of food and drinks do you serve?

Surprisingly awesome stuff! We’re not your average comedy club when it comes to food. Full bar, specialty drinks, and dinner menu available — check out the Menu tab on our website.


đź‘Ą AGE, ACCESSIBILITY & GROUPS

What's the age requirement?

18+ for any shows Monday, Tuesday, Wednesday, Thursday, Friday late (last show of the evening), and Sunday. Unless stated otherwise.
21+ for all other shows (includes Saturday shows) Unless stated otherwise.

Is there a dress code?

We’re casual, but keep it classy. Dress like you’re meeting your mom for dinner (and not to borrow money).

Do you have accessible seating (ADA SEATING)?

Yes. Just call us or email info@standuplive.com in advance so we can make arrangements.

Do you offer group packages?

We sure do! Contact our Event Coordinator at (480) 467-3162 or events@standuplive.com


🛎 OTHER GOOD STUFF

What if I lost something at the club?

We’ve got a lost and found! Call the box office or email us and we’ll check if your item was turned in.

How long is the show?

Roughly 90 minutes, though it can vary slightly.

Can I take photos or videos during the show?

Nope. Flash photography, recording, and phone use (yes, even texting) are strictly prohibited during shows. Be present, enjoy the laughs!

What if a show gets canceled or rescheduled?

If that happens, we’ll contact you about refunds or rescheduling. Refunds are processed to the original payment method.

Where can I stay near the club?

Kimpton Hotel Palomar Phoenix, the 242-room boutique hotel is ideally located at CityScape directly adjacent and steps away from Stand Up Live. The hotel is an urban retreat that strikes the balance between the energy of the city setting and Arizona's laid-back lifestyle.

And as a Stand Up Live customer, you can enjoy an exclusive 20% off the Best Available Rate when you book a room using special rate code Live at Palomar

What if we show up early for the show?

Hang out next door at Copper Blues — grab a drink, eat, and enjoy the live music while you wait!

How will I know when my favorite comedian is coming to the club?

Our website is always updated so you can visit www.standuplive.com where you can also sign up for our weekly emails, or you can become one of our insiders on Twitter, Facebook, or you can text "Laughs" to +1 (866) 313-2210 for VIP Info! Either way, you’ll be the first to know about special promotions, including free ticket offers. Plus, you can always email us to info@standuplive.com.

Do You Offer Military Discounts?

Occasionally we have promotional tickets for Eligible veterans, active-duty military personnel, first responders and their families... please visit Veteran Tickets Foundation at www.vettix.org or First Tickets Foundation at www.1sttix.org to check availability (You must use an existing or create an account to request tickets).

Where do I send my comments and suggestions?

We want to make sure you have the best time possible at Stand Up Live and Copper Blues so feel free to email us any suggestions to info@standuplive.com.

What if I have more questions or just want to hear someone's voice?

You can call our box office during business hours at 480-719-6100 and we’ll be more than happy to help you.

Call hours:
Monday - Friday: 9AM - 5PM (or until showtime)
Saturday - Sunday: 12PM - Showtime

Walk-up hours: (CLOSED IF NO SHOW IS SCHEDULED)
On-Site Box Office opens 3hrs prior to showtime and closes 30 minutes after the show begins.